1. Say it
Open the mini program, the app or the web. Hold to talk or just type, for example “AC not cooling, tomorrow afternoon, Xinzhuang, Minhang”.
2. Confirm the request card
The agent asks a couple of key questions and turns it into a request card. Nothing is sent until you confirm.
3. Wait for a pro to take it
Your request goes to only a few pros, and whoever takes it talks to you alone. Not happy? Try another anytime.
Updated 2026-11-15